Privacy Policy

Last Updated: September 2026

Barth Building Pty Ltd (“Barth Building”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Barth Building, including through our website, enquiries, projects and services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name

• Phone number

• Email address

• Residential, business or project address

• Details about your property, project or requested service

• Information provided through website forms, email, phone or other communications

• Photographs, documents or information relevant to a project or insurance repair

• Information provided when applying for employment or subcontracting opportunities

• Website usage and technical information, including IP address, device information, cookies and analytics data

We do not generally collect health, disability or other sensitive information through our website.

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website

• Request a quote or service

• Contact us by phone, email or other communication

• Engage Barth Building to perform work

• Apply to work with us

• Provide information during an insurance repair, commercial project, home modification or other building service

We may also receive personal information from third parties involved in a project, including insurers, assessors, property managers, contractors, suppliers and referral partners.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide quotes

• Arrange inspections, appointments and building services

• Deliver insurance repairs, emergency make-safe works, commercial repairs, home modifications and other building services

• Communicate with clients throughout a project

• Coordinate trades, suppliers, insurers and project partners

• Process payments and maintain business records

• Manage employment and contractor applications

• Improve our website, services and customer experience

• Meet legal, regulatory, safety and insurance requirements

We do not use website enquiry information for promotional email or SMS marketing unless you have separately agreed to receive those communications.

4. Disclosure of Personal Information

Where reasonably necessary to provide our services, we may disclose personal information to relevant third parties, including:

• Employees and authorised team members

• Tradespeople and subcontractors

• Insurers, assessors and claims-related parties

• Suppliers and service providers

• Project managers and property managers

• Professional advisers

• Technology and business service providers

• Government or regulatory authorities where required by law

We only disclose personal information where reasonably necessary for our business operations, projects or legal obligations.

5. Overseas Disclosure

Barth Building works with authorised team members located in the Philippines who may access personal information where required to perform their role.

We may also use technology or service providers that process or store information outside Australia.

Where personal information is accessed or disclosed overseas, we take reasonable steps to ensure it is handled appropriately and securely.

6. Website, Cookies & Analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure performance and improve our services.

Some third-party services used on our website may also collect technical information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings, although doing so may affect some website functionality.

7. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored within business systems used by Barth Building, including:

• Prime

• Connecteam

• Email systems

• Xero

• Nexclient

Information may also be stored through other technology or service providers used in the delivery of our website and business operations.

When personal information is no longer reasonably required, we take appropriate steps to securely destroy or de-identify it where required by law.

8. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

Requests can be submitted using the contact details below.

9. Privacy Complaints

If you have concerns about how Barth Building has handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to lodge a privacy complaint with the Office of the Australian Information Commissioner.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal requirements.

The latest version will be published on our website with the date it was last updated.